Privacy Policy

This policy explains what information MyCareDesk collects when you submit a support request, and how it's used.

What we collect

When you submit a ticket, we collect the name, email address, subject, and message you provide. We also log basic technical details (such as IP address and timestamp) for abuse prevention and rate limiting.

How we use it

• To respond to your request and follow up by email.
• To keep an internal record of support history in case you contact us again.
• To detect and block automated or abusive submissions.

What we don't do

We do not sell your information to third parties, and we do not use it for marketing without your separate, explicit consent.

Retention

Ticket records are retained for as long as needed to provide support and maintain a service history. You can request deletion of your data at any time by emailing us.

Contact

Questions about this policy can be sent to support@mycaredesk.net.